FAQs

How can I get help using this website?
For information on how to use this website, please visit the Help Videos page.

How can I create a shortcut for the AOL website on the homescreen of my device?
• Android phone or tablet: Open the AOL website on your Chrome browser, click on the options button (⋮) and click on 'Add to Home Screen'. Then click on 'Install' and this will create a shortcut on your home screen and you can access the site easily.
• Apple iPhone or iPad: Open the AOL website on your Safari browser, tap on the share button, which appears at the bottom like a square with an arrow pointing upwards. Scroll down and tap on 'Add to Home Screen'. Choose a name for the shortcut and click add. This will create a shortcut icon on your home screen and you can now access the site by simply tapping on it.
• Any other Operating System: Please use the Chrome browser and follow the instructions for Android above.

I have paid and signed up but I am unable to read the articles on the website?
To complete your sign up, you need to click the link that has been emailed to you on the email address you have registered with. Please check your inbox for the email with this link. You can also visit the website and resend this email link to yourself. It may also land up in the Spam or Junk folder of your email.

I have signed up and clicked on the link in the email on my phone, do I also need to sign up to the website on my PC?
Yes, the link sent to your email is for you to sign in on the same device, rather than verify your email address (ie, it is not a verification link). When using the same internet browser, on the same device, without clearing any cookies, you should only be required to sign in once every six months. Please note that you will need to repeat the sign up process if you're using a different browser or device.

Why do I keep needing to sign in every time I want to read the Art of Living?
To prevent having to sign in to the website every time, please make sure your email link is opening in the same browser as the one which you used to sign in with. This may happen due to your computer or phone's settings which will open the the link in a default browser, which may not be the same as the one you signed up on.
When using the same internet browser, on the same device, without clearing any cookies, you should only be required to sign in once every six months.

(ie, if you used Safari to sign in to the website, then you clicked on the link in your email, but the settings in your device opened the link in a Chrome browser window, you will need to sign in again.)

I signed up & paid on my mobile, I opened the website in a browser within my email app, and not on a web browser app. For future log-ins, how can I access the website on a web browser app instead?
Some email apps allow people to open links within their app, and as long as you don't open it in a web browser app, that browser will not automatically pick up your sign in session. To prevent this for future log ins, you need to choose to open the link in a web browser app. Please redo the sign in process via your web browser app.